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Terms of use

IMPORTANT INFO: We'd like to apologize if delivery times are prolonged due to Covid-19 situation. Thank you for understanding. 

 Legal provisions

 This website contains information about products and services offered by KATAPULT D.O.O. Street Gordana Lederera 4, 10000 Zagreb.

Katapult d.o.o. can not assume responsibility for any damages arising from the use of information from these pages for purposes that go beyond the scope of their intended purpose.
Katapult d.o.o. undertakes to apply all reasonable security measures in order to protect the interests of the User of the Service and to prevent any possible misuse.
Katapult d.o.o. makes reasonable efforts to keep the information on these pages up to date and accurate. However, due to the market dynamics and unpredictable situations, a deviation of the actual data and data available on the web pages is possible. This may be due to the last available piece/pair of the article being damaged. Katapult d.o.o. will inform the customer of the availability of the ordered articles by e-mail, and if some of the oredered articles are not available, we will make a refund accordingly. Katapult d.o.o. reserves the right to cancel the order without further explanation. 

Product photos are just illustrative, and they do not always have to match the products that are really offered in all details, altough we absolutly try to have as accurate photos as possible.
If you need more detailed information, contact Katapult d.o.o. 

Privacy Policy

We at Katapult d.o.o. commit ourselves to protecting the privacy and confidentiality of personal data of all our visitors and customers, in accordance with the Electronic Commerce Act (Official Gazette No. 173/2003, 67/2008 and 36/2009)
All employees in Katapult d.o.o. and business partners are obligated to comply with the principles of privacy and confidentiality of data. We collect only the necessary, basic customer information and inform visitors and customers about how to use this information. We regularly give buyers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.

Personal customer data was stored in the Katapult d.o.o. and are kept in a safe place and are only available to employees of Katapult d.o.o. to whom these data are necessary to provide quality service to our customers. The use of data is limited to communicating with customers for the purpose of performing sales transactions, and informing users of the news and benefits available to them through our website.

Katapult d.o.o. guarantees that the personal data of the user of the website Katapult d.o.o. will never be given for inspection or use to a third party, without prior explicit consent of the user. This does not apply to requests for insight into data by the authorized services of the executive government of the Republic of Croatia for the purpose of controlling business operations.
By registering you confirm the accuracy and completeness of the above mentioned form and give explicit consent to Katapult d.o.o. may, in accordance with the provisions of the Law on Personal Data Protection (Official Gazette No. 103/2003 and 118/2006) and the Law on Electronic Trade (Official Gazette No. 173/2003, 67/2008 and 36/2009), process personal data indicated in the form for the purposes of their records and the provision of information services on new products and services.

Price list

On the catalog pages you can see the prices and items available in our retail store. Some of the items featured on the page are not available in store, nor are all the items found in the store available for sale through the webshop. All prices listed on the page are retail, and include 25% VAT.

Payment methods

Your order can be paid through your personal PayPal account.

An easy and secure way of using your credit- or debit card online. You'll need a PayPal account to do so.

We do not charge any additional fee when paying with PayPal.

Once you've submitted your order you will be redirected to the PayPal website Here you'll be able to log in with your account information and confirm the payment.

Your order will be processed as soon as we also receive confirmation from PayPal that your payment was successful.

Terms of delivery

Delivery is done by DPD courier service, exclusively working days from 08-16. Predicted delivery is up to 7 working days from the day of order.  When buying, please leave a phone number or cell phone where the courier can get you and arrange the delivery that suits you most.

The customer is obligated to visually inspect the package while receiving the order, and has the right to refuse the delivery in case of any visible damage.

After accepting the package, the customer is obligated to inspect the content of the delivered shipment. If any of the ordered items are missing, the customer must contact Katapult d.o.o. within 72 hours. After 72 hours have passed, we will no longer accept any complaints regarding missing items in the delivered shipments, and all the ordered items will be considered as delivered to the customer.

Complaints and objections

In accordance with the Law on Obligatory Relations (NN 35/05, 41/08, 125 / 11.7 8/15) and the Consumer Protection Act (NN 41/14, 110/15), complaints related to material defects of the product and all other objections can shall be made in writing by electronic or regular mail and orally by telephone:

Katapult d.o.o.
Street Gordana Lederera 4,
10000 Zagreb
tel: 385 1 64 00 739
fax: 385 1 60 55 172

 Single-sided termination of contract

In accordance with the Consumer Protection Act, you are authorized to terminate your contract (eg a purchase agreement for a particular product) without stating the reasons for this within 15 days from the date of delivery of the product.

You can terminate the contract using the form received with the bill.

In the event of termination of the contract, each party shall return to the other one what it has received on the basis of the contract, in accordance with the provisions of the Consumer Protection Act. You will be returned to the payee once the goods are returned to us. Returns must be made without delay, at the latest within 14 days of the day you have declared us a one-off termination of the contract.

Refunds will be made in the same way that payment is made. Money can be repaid only after the goods are returned.

When refunding the item ordered or any substitution, the customer will bear the cost of the refund, and Katapult d.o.o. the cost of sending a replacement item. Replacing an item for another model or other size is only possible if the item is not worn. The item should be returned to the original undamaged packaging and packed in a additional box.

If goods are out of stock then we will let you know by e-mail and let you know if any alternatives are available. We will try to replenish low stock levels as soon as possible although we will not be obliged to do so.



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Katapult d.o.o -Street Gordana Lederera 4 - Zagreb, Croatia - Phone: +38516400739  Email:  Mon-Fri 08:00 - 16:00

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