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Returns & Exchanges


EXCHANGE  (if you want a different size or model)


You have the right to return ordered articles within 15 days upon receiving the order.

To exchange the articles, you must fill in the exchange/return form you received with your order.

Exchanges are possible only if the returned article isn't used or damaged. Keep in mind that the original shoebox is a part of the product and must also be returned undamaged. It is customer's responsibility to ensure that the returned article and its original box are shipped in an additional transport box, preferably the NOSS carboard box, in order to avoid any possible damage in transport.

We can send the new article only after receiving the returned article and making sure it is not used or damaged.

The cost of shipping returned articles is covered by the customer. NOSS/Katapult cover the cost of shipping replacement articles.

REFUND (of the goods and money)

You have the right to return ordered articles within 15 days upon receiving the order.

To return articles, you must fill in the exchange/return form you received with your order. (it can be downloaded from the link below)

Refund will be made in the same way that the payment was made - on your Paypal account.

The cost of shipping returned articles is covered by the customer. 

You can download, fill and send this form.

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Katapult d.o.o -Street Gordana Lederera 4 - Zagreb, Croatia - Phone: +38516400739  Email: orders@nosstore.eu  Mon-Fri 08:00 - 16:00

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